This Agreement represents a Service Level Agreement (“SLA” or “Agreement”) between Huntsman Cancer Hospital/Institute and Computing And Technology Group - C.A.T.G for the provisioning of IT services required to support Research, Hospitals and Clinics of Huntsman Cancer.
 
SLA Areas Updatd Frequently:
 
  • Service Catalog - The list of all services the Service Desk will provide.
  • Standardization - The lists of approved hardware and software *updated regularly*
  • 3rdPartyContacts - 3rd Party local/private computer support providers.
  • LiabilityWaiver - Release form authorizing C.A.T.G to work on personal equipment.