The Help Desk will provide support for standardized, campus-wide hardware and software. The list of approved hardware and software is updated regularly.
- To ensure software license compliance, the C.A.T.G Help Desk will not install any software without proof of purchase or a copy of a license agreement.
- When purchasing computer hardware, please refer to the current hardware standards document and select from the pre-approved list whenever possible.
- All non-standard hardware and software purchase requests must be accompanied by a letter of justification and must be approved by Management.
- Limited support for non-standard equipment and software is also available, depending on the availability of technical resources.
- The Help Desk offers consultation and assistance with hardware/software purchases.
Hardware and software standards for desktop computing reduce the total cost of ownership of PCs at the University. Implementation of standards and central coordination of PC acquisitions produce; economies of scale in purchasing, simplify the PC acquisition process, provide greater leverage in negotiating support terms and facilitate PC hardware and software deployment, and facilitate training of users.
