HCI Email migration into UMail

Frequently Asked Questions

- Why are we consolidating HCI's email into the UMail system?   To facilitate more seamless interaction with other University of Utah email users.  Additional benefits are to better focus the HCI Computing and Technology Group's efforts in supporting a more demanding and complex HCI computing environment, and allow better focus to mitigate security threats (by separating logins for HCI's network and Email).

- When is this migration occurring?   We expect this migration to begin in March 2019 and continue for approximately 3 months, migrating individuals and groups that work most closely together at the same time.  More detailed scheduling information will be communicated as our abililty to more precisely forecast user and group migration timing improves, based on our experience and how quickly data & user configuration migrations can occur.

- Will we still have our firstname.lastname@hci.utah.edu email addresses?  Yes.

- Will I have to change my HCI email configured for my cell phone, iPad, laptop or system at home?   Yes.  More Information and Instructions Here

- What will the process be?   On the specified migration date, we will change where new emails from the Internet arrive, with new email being routed into the user's UMail mailbox.  At the same time, the data from the user's HCI mailbox will be copied to their UMail mailbox, though it may take a few hours for all the data to arrive.  Updates to the user's entry in both the UMail and HCI Email Address Book will be made to reflect the change in where the mailbox resides.

- How will this impact existing meetings in my Calendar?  The meeting data in individual calendars will remain, although the "links" created by the meeting organizer may be broken, so changes in the meeting location, meeting date/time and participants will likely not be updated automatically

- What if I already use separate email accounts for Umail and HCI Email?  The email will be combined in the migration process, though you'll be able to have multiple email addresses reflecting your different roles at the University of Utah.   There are ways to help separate email data and have multiple "signatures" when you send email.  More information here: 

- What if my migration schedule occurs when I'm out of the office, traveling, perhaps even out of the country?   We'll make every effort to accomodate individual schedules, as best we can.

- Will this impact our HCI Skype for Business clients?  Yes, we intend to migrate to the U of U's Skype for Business environment.  During the transition, it may be necessary to maintain a presence in the HCI Skype / Lync environment, which will be supported, until everyone is merged.

- Will we be able to have a larger quota than the standard UMail mail storage quota?   As  has been supported historically, exceptions to the default quota will be arranged, on a case-by-case basis, based on organizational requirements.

- How will we get Email support after migration?  The HCI CATG group will continue to provide email support, and after hours, direct assistance is available by calling the U of U ITS Help Desk at x7-6000