PDA Support Policy

 

PDAs and Smart Phones have become critical technologies for many, and getting these systems connected to HCI resources for HCI personnel is an important role CATG gladly accepts.

However, there are limits to what CATG can support and how comprehensively we can support PDAs and Smart phones.

Primary Support Option - FAQs and instructions on this site.

Supported PDAs:

-          Palm / Treo

-          Blackberry

-          iPhone

-          Windows-based Smart Phones

Support limits:

·         CATG will help get PDA-specific software installed & functional on the user’s PC or Mac

·         CATG will help get the PDA connected to HCI email, wireless, VPN and verify connectivity

·         CATG can not work with service provider (eg, ATT, Sprint, etc) directly, can’t set up user’s device or account PINs, etc.

·         PDA owner needs to accept primary responsibility for learning & providing self-support for PDA device