The University changed vendors for online training to a product called LMS, and the laptop encryption "attestation" requirement is the first very large scale of this new system.  Accordingly, there have been a number of interesting problems encountered.

Below are the latest instructions on how to rectify LMS access issues.

NOTE: At this point LMS will not work on Tablet systems, or Phones.  You must use a PC or Macintosh to complete the Encryption Attestation.

First thing to try

Please do all of the following:

  • Clear your cache and all cookies (delete all cookies, saved passwords, saved settings, etc.  You can keep bookmarks but everything else needs to be deleted)
  • Close your browser, then reopen 1 session of the browser
  • In the browser, type in the following web address and then hit enter:
  • DO NOT LOGIN YET!
    • If you are using Safari as your browser skip to SAFARI users section below 
    • If using any other browser continue the Chrome, Internet Explorer, Firefox users just below.

Chrome, Internet Explorer, Firefox users

  • Above the "login" button is a link "How do I disable my pop-up blocker?  Please click on this link.  Find the information for the browser you are using, and make sure you disable the pop-ups exactly as it shows
  • Once pop-up blockers have been disabled, you may skip the rest of these steps and login and proceed with your training

SAFARI users

  • Directly to the right of the "login" button is a link titled "View Frequently Asked Questions".  If you are suing Safari as your browser, click on this link.
  • When the page comes up, scroll most of the way down.  You will find a section on pop-up blockers and a section specifically about Safari.  Follow all of the Safari instructions exactly.  There are screen shots showing each step
  • Once Safari has been configured, you may login and proceed with your training

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Second thing to try (for Windows users)

Use Internet explorer as your browser.  Add websites to the "trusted sites" by doing the following

  •  DO NOT LOGIN YET!
  • Click on tools, go to the bottom and pick "internet options"
  • Click on the "security" tab (second from the right)
  • Click the green check mark (Trusted sites)
  • With that highlighted, click on "sites"
  • Click the add button
  • At the bottom of the trusted sites window is a checkbox.  The test says "Require server verification (https) for all sites in this zone". 
    • By default that box is check marked.  Un check the box
  • In the box at the top where it says "Add this website to the zone:"  type in the following
    • "plateau.com"
    • Click add
    • Type in the box "successfactors.com"
    • Click add
  • Click close
  • Close the Internet options box
  • Now try logging in.  You should get a pop up box asking if you want to open the webpage.  Click "yes"
    • Once in, when you click on content you will get another pop-up asking the same thing.  Click yes again
  • Then you should be good to go

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Third thing to try

  • Open internet explorer. 
  • If you are logged into intercomm, please log out of intercomm and change your browser to another web page that is not a U of U page (something like google.com will work)
  • Go to tools
  • The top option is "Delete Browsing History"
  • Select that option
  • The top box "Preserve Favorites and website data" needs to be un checked.  If it is checked it will retain cookies.  Remove the check mark from this box
  • Check mark all of the other boxes and click on "delete"
  • Then go to https://hrit.utah.edu/lms/ and see if it will let you login